Using a promo code results in a discount on selected products and/or collections. In order to receive the discount, please insert the provided discount code in the discount section found atcheckout.
Depending on the terms and conditions of the promo code, you will receive either a monetary or percentage discount on selected products and/or collections. Promo codes are to be applied at checkout. Unless otherwise stated, promo codes are limited to one use, per customer and per order.
If you're not receiving a discount from a code or voucher, this could be the result of 1 of 2 situations:1. The promo code has expired, has already been used or, is only applicable on certain qualifying orders (i.e over a certain R__ Amount, quantity, etc).2. You are trying to stack promo codes/vouchers. Due to the nature of our website, discount codes cannot be stacked. Only 1 promo discount is applicable per customer, per order. That means you cannot use 2 or more promo codes/vouchers at the same time.Should neither of these circumstances apply, kindly contact us and a member of our team will assist further.
Discounts are provided seasonally and on selected brands while running unique promotions. Tigerlilly proudly stocks both local and international brands and to provide our customers with extra value, periodically run sales on selected brands and products to ensure that their is a sale for everybody at one point in time or another.
All of our clothing products have an attached sizing guide to help you select the right sized clothing. See product description of each product for a detailed sizing guide.
All of our clothing products have wash & care guide to help keep your garments looking new for longer. See product description of each product for a detailed wash and care guide.
While we do our best to keep substantial stock on hand, our stock does move fast and may sell out before you get the chance to purchase it. Keep an eye on our website or subscribe to our emails to receive restock updates and offers and we'll let you know when it's back in stock! Feel free tocontact usshould you wish to check availability and/or pre-order.Why can I not add an item to my cart?If a product is not added to your cart after clicking the add-to-cart button, it means the product, variant or size is no longer available or is sold out. Feel free to contact us should you wish to check availability and/or pre-order.
Need an order update? Kindly visit our tracking page to "Track Order". Just insert your personalised tracking order number associated with your order to see which stage of shipping your order is in.
We use express shipping on all of our orders inside South Africa. Deliveries within and around Knysa can take as little as 1-3 days to deliver. Other areas can expect delivery within 5-7 working days once we have received your payment. Once the order has been packed & fulfilled, you will get an automated email & you will also then be able to track your order from then onwards on our "Track Order" page on our website. Just insert your personalised tracking order number associated with your order to see which stage of shipping your order is in.
No. Tigerlilly is a South African Business that stocks both local and international brands and only delivers locally within South Africa
Should you reside within the vicinity of our store, located in Thesen Harbour Town, Knysna, you are welcome to collect your order or even shop in-store!
Once your order has been collected by our courier team (FastWay), you should receive an email with a tracking number and FastWay contact details. If the Estimated Time of Arrival is inconvenient for you, it is the responsibility of the customer to contact FastWay with your unique tracking number to reschedule your delivery.
Our courier team should re-attempt delivery at the next convenient time. It is likely that the team will make contact you to reschedule or check your availability. Should you receive no communication and still no package after a day or two: All delivery enquiries are to be handled directly with our courier team (FastWay). Get in touch with their customer care line immediately and make sure you have your unique tracking code on-hand.
Selected items can be returned and exchanged should it not fit. Returns exclude swimwear, underwear and period panties in line with health and safety regulations.
If the item is none of the above mentioned, you can request a return or exchange in line with our returns policy.
Should an item not fit, not suit your style or was not what you expected, you can return for an exchange or refund in accordance with our Return and Refund Policies. Simply send us an email with your order number and return request. Our team will assist with processing your return for either an exchange or refund. Once approved, our team will schedule the collection of the returning item/s. Only once item/s are received back at Tigerlilly's distribution centre and passes the quality inspection will your exchange or refund be processed. Should the returned item/s be returned in a used, damaged or soiled state, your exchange or refund will not be processed.
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Born out of a need for premium active and dancewear in Knysna during a time that my daughter had started ballet classes.
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