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Online FAQs

Offers & Discounts
  • How do I apply a promotion code?

Using a promo code results in a discount on selected products and/or collections. In order to receive the discount, please insert the provided discount code in the discount section found atcheckout.

  • How do Promotional Codes or Coupons work?

Depending on the terms and conditions of the promo code, you will receive either a monetary or percentage discount on selected products and/or collections. Promo codes are to be applied at checkout. Unless otherwise stated, promo codes are limited to one use, per customer and per order.

  • Why isn’t my promo code/voucher working?

If you're not receiving a discount from a code or voucher, this could be the result of 1 of 2 situations:1. The promo code has expired, has already been used or, is only applicable on certain qualifying orders (i.e over a certain R__ Amount, quantity, etc).2. You are trying to stack promo codes/vouchers. Due to the nature of our website, discount codes cannot be stacked. Only 1 promo discount is applicable per customer, per order. That means you cannot use 2 or more promo codes/vouchers at the same time.Should neither of these circumstances apply, kindly contact us and a member of our team will assist further.

  • Why don't all vouchers/promotions apply to all brands?

Discounts are provided seasonally and on selected brands while running unique promotions. Tigerlilly proudly stocks both local and international brands and to provide our customers with extra value, periodically run sales on selected brands and products to ensure that their is a sale for everybody at one point in time or another.

Product Information
  • How do I choose the right size? 

All of our clothing products have an attached sizing guide to help you select the right sized clothing. See product description of each product for a detailed sizing guide.

  • Do You Have Clothing Wash & Care Guides?

All of our clothing products have wash & care guide to help keep your garments looking new for longer. See product description of each product for a detailed wash and care guide.

  • Product Sold-Out

While we do our best to keep substantial stock on hand, our stock does move fast and may sell out before you get the chance to purchase it. Keep an eye on our website or subscribe to our emails to receive restock updates and offers and we'll let you know when it's back in stock! Feel free tocontact usshould you wish to check availability and/or pre-order.Why can I not add an item to my cart?If a product is not added to your cart after clicking the add-to-cart button, it means the product, variant or size is no longer available or is sold out. Feel free to contact us should you wish to check availability and/or pre-order.

  • Custom orders?

  • Are your products eco-friendly
Delivery Information
  • Where can I track the status of my order?

 Need an order update? Kindly visit our tracking page to "Track Order". Just insert your personalised tracking order number associated with your order to see which stage of shipping your order is in.

  • When Will I Receive My Order?

We use express shipping on all of our orders inside South Africa. Deliveries within and around Knysa can take as little as 1-3 days to deliver. Other areas can expect delivery within 5-7 working days once we have received your payment. Once the order has been packed & fulfilled, you will get an automated email & you will also then be able to track your order from then onwards on our "Track Order" page on our website. Just insert your personalised tracking order number associated with your order to see which stage of shipping your order is in.

  • What Delivery Options Are Available And What Do They Cost?

  • Do you ship internationally?

No. Tigerlilly is a South African Business that stocks both local and international brands and only delivers locally within South Africa

  • Can I collect my order myself?

Should you reside within the vicinity of our store, located in Thesen Harbour Town, Knysna, you are welcome to collect your order or even shop in-store!

  • Can I reschedule my delivery?

Once your order has been collected by our courier team (FastWay), you should receive an email with a tracking number and FastWay contact details. If the Estimated Time of Arrival is inconvenient for you, it is the responsibility of the customer to contact FastWay with your unique tracking number to reschedule your delivery.

  • I wasn't here when you came to deliver my package! What now?

Our courier team should re-attempt delivery at the next convenient time. It is likely that the team will make contact you to reschedule or check your availability. Should you receive no communication and still no package after a day or two: All delivery enquiries are to be handled directly with our courier team (FastWay). Get in touch with their customer care line immediately and make sure you have your unique tracking code on-hand.

  • Can I get a refund for my delivery fee?
Payment Information
  • What payment methods are available?

  • How safe are my personal details? 
Return & Exchange Policy
  • Can I exchange a product if it does not fit?

Selected items can be returned and exchanged should it not fit. Returns exclude swimwear, underwear and period panties in line with health and safety regulations.

If the item is none of the above mentioned, you can request a return or exchange in line with our returns policy.

  •  How does the return process work?

Should an item not fit, not suit your style or was not what you expected, you can return for an exchange or refund in accordance with our Return and Refund Policies. Simply send us an email with your order number and return request. Our team will assist with processing your return for either an exchange or refund. Once approved, our team will schedule the collection of the returning item/s. Only once item/s are received back at Tigerlilly's distribution centre and passes the quality inspection will your exchange or refund be processed. Should the returned item/s be returned in a used, damaged or soiled state, your exchange or refund will not be processed. 

  • What is your return and exchange policy?
  • How do I track my return or exchange?
  • How do I log a return?
  • Can I change my collection address for a return?
  • Can I return any item?
Refund Policy
  • What is your refund policy?
  • What are my refund options?
  • When will i be refunded?
  • What is the status of my refund?

General Store FAQs

Knysna Store Information

What are your hours of operation?

Where are you located?

What are your contact details? 

Who is the manager of Tigerlilly?

How long has Tigerlilly been around?

Wholesale Information

Use this text to answer questions in as much detail as possible for your customers.

Brand Information

What brands does Tigerlilly Stock?

Tigerlilly Ethos and Ethics

Does Tigerlilly Support Sustainability?

Is Tigerlilly Environmentally Friendly?

Does Tigerlilly stock items that are not cruelty-free?

Does Tigerlilly give back to the local community?

Tigerlilly Brand Collabs & Influencers


Established in 2003

Born out of a need for premium active and dancewear in Knysna during a time that my daughter had started ballet classes. 

Rated 5 Stars Online

With over 300 happy online customers and a community staple with in the heart of Knysna's shopping scene

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