Shipping policy
We provide FREE 3-5 Day Delivery to your door in South Africa, on orders over over R850.
International Shipping Disclaimer
• You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing
consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
• As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have
an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for
more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
• If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Delivery & Shipping Costs
Tigerlilly Provides FREE 3-5 Day Nationwide Delivery on orders over R850. All orders under R850 will be charged.
Delivery Timing
If you require products delivered by a certain date, please email us to verify your product availability.
Return Shipping
Customers can either take it upon themselves to courier the products back to our warehouse and take full responsibility should it not arrive. Or, we can get our couriers to pick up the product/order, but the customer will be responsible for paying the return shipping costs & processing fee of (R100) per product being returned, as per our shipping policy.
Shipping Terms
Tigerlilly is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
Tigerlilly cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
Product Returns/Exchange Shipping Terms
The Customer will be charged separately at a rate of R100 in return shipping costs for each returned/exchanged/refund product. Please refer to our refund policy or contact us for more info.